Troubleshooting : Erratic behaviour

Short answer

If your speaker behaves erratically, connect it to the Marshall Bluetooth app and check for firmware updates. If the issue persists, perform a factory reset.

The bluetooth button on top of a Willen speaker.

If your Willen speaker is behaving erratically there are a few options you can try to solve it:

  • Check for firmware updates in the Marshall Bluetooth app. Connect the speaker to the app and follow the in-app instructions to ensure that the speaker has the latest firmware version.

  • Perform a factory reset to restore the speaker to its original settings.

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