POLICIES

Thank you for visiting MARSHALL.COM/IN/EN/, an Online store exclusively used for selling Marshall products in India. Your visit to this website is subject to our Terms of purchase, Terms of use and our Privacy Policy available on this website.

MARSHALL.COM/IN/EN/ is independently operated by Luxury Personified LLP, an India based company incorporated under the Indian Companies Act of 1956.

The ownership of this website ‘MARSHALL.COM/IN/EN/, and all intellectual property contained therein, belongs to Marshall Group AB. MARSHALL.COM/IN/EN/ is operated by Luxury Personified LLP under a specific agreement.

This policy is issued by Luxury Personified LLP which may be referred to by full name or as Luxury Personified or ‘We’.

Your use of this website confirms your agreement to follow these rules and to be bound by them. Luxury Personified LLP reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as and when they are changed. By electronically accepting this agreement, you confirm your acceptance and it would be accepted as would a written agreement with your signature. You accept all the terms and conditions as follows: “Agreement" means the terms and conditions as detailed herein including all schedules, appendices, annexures, Privacy Policy, Payment Policy and will include the references to this Agreement as amended, supplemented, varied or replaced from time to time. THIS AGREEMENT is between Luxury Personified LLP a company incorporated under the Indian Companies Act, 1956 and having its registered office at 2/5, West Patel Nagar, New Delhi 110008 (hereinafter called “Luxury Personified” ) which expression shall, unless repugnant to or inconsistent with the context, mean and include the successors and permitted assigns, heirs, executors, legal representatives and administrators, as the case may be of the One Part and you, the user of the website and websites operated by Luxury Personified as a website visitor or as a person intending to make a purchase or actually making a purchase on one or more of our websites which are owned , fully or partially by Luxury Personified or operated by Luxury Personified as a licensee.

Luxury Personified is in the business of creating internet retail platforms that enable retailers and internet businesses to sell products & services directly to consumers, operating internet retail businesses and online platforms, as an online distributor for various brands and companies operating in India. The liability of Luxury Personified under this agreement is limited to a maximum of the value of the product purchased from Luxury Personified plus shipping charges that may have been charged. Under no circumstances shall Luxury Personified be liable for any direct or indirect costs incurred by you for any reason related to the purchase or intended purchase of products and services on sites operated by Luxury Personified. Luxury Personified will not be responsible for any liability arising out of the conduct of its employees, associates, contractors and suppliers that may cause any financial or other loss to you.

Purchases of products on this site does not transfer any of the intellectual property related to the products, their design or concepts to you. All intellectual property in and to the products belong to or are duly licensed by Marshall Group AB. If any website links are provided to external websites, Luxury Personified is not responsible for the actions or consequences of the links provided.

By using this website you declare and agree that you have the full power and authority to make and enter into a transaction with Luxury Personified and that you are over 18 years of age and are legally competent to enter into an agreement. Any fraud, neglect, deliberate omission, wrongful act or default conducted by you will be subject to legal action and Luxury Personified will not be responsible for your actions. Luxury Personified shall not be liable for any loss or damage arising from its failure to perform any of its obligations under this Agreement if such failure is the result of circumstances outside its control including but not limited to the outbreak of war, any governmental act, act of war, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause, whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any public or private road or highway or outbreak of any communicable disease or any other force majeure, fire, flood or any other act of God.

Luxury Personified may at any time make changes or modify the website, its contents, the policies and terms and conditions including the privacy policy, shipping policy, return policy without any prior notice and it may do so with no prior permissions from users of the site or service.

Luxury Personified is a channel for sales and as such aims to make information about products and service accurate. However should there be unintentional errors relating to the product, pricing, availability, shipping and product supply, Luxury Personified will make good by correcting the amount (if incorrectly charged) and will have the right to make changes to the website to correct the errors without any obligation to supply the product or service at the previously published incorrect price or description.

Luxury Personified is solely a channel for sale of products that are manufactured by Marshall Group AB and Luxury Personified is not responsible for any consequences that arise from the use of the product.

The buyer or user of the product needs to make their own judgment of the safety and risks associated with various products that may be sold, and are solely responsible for the consequences of use of these products. Information about the products sold by Luxury Personified may be provided to it by Marshall Group AB, in which case Luxury Personified takes this information at face value and publishes this without any further verification. As such Luxury Personified is not responsible for the accuracy or validity of such information.

The content of this website operated by Luxury Personified may contain materials that are created by Marshall Group AB. If any such material is found to be objectionable or is found to have violated any law or copyright, the responsibility of this would be with the producer of the materials. Luxury Personified will be liable or responsible for content only insofar as Luxury is the producer thereof. Any issues relating to this would need to be dealt with the original producer of the content and materials. To report any violation or concern.

Shipping of products will be done by the method indicated in the order. If for any reason Luxury Personified decides to send the product using an alternate method, other than the one indicated in the order, you will not need to pay any additional charges for this.

The product colour and actual size may vary from the visual representation on the website. If for any reason you do not wish to use the product you may return it back to Luxury Personified in its original packaging and condition without any use or wear and tear to the address given on the invoice. This must be received by Luxury Personified within 14 days from the time it is received by you. Once you place an order with Luxury Personified, you cannot cancel this order once it is processed. You will need to return the product to Luxury Personified once you received it. Returns must comply with the return conditions as given in this agreement.

This Agreement shall be subject to and construed in accordance with the laws of India- and the Parties hereby submit to the exclusive jurisdiction of the courts of Delhi. In the event of any disputes, differences or controversies between the Parties hereto, out of or in connection with the provisions of this Agreement, or any action taken hereunder, the Parties hereto shall thoroughly explore all possibilities for an amicable settlement. In case an amicable settlement cannot be reached, such disputes, differences or controversies shall be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 including any amendment or re-enactment thereof. The proceedings of such arbitration shall be conducted in English language and the venue of such arbitration shall be Delhii. The award of such arbitration shall be final and binding upon the Parties hereto. All notices, demands or other communications required or permitted to be given or made under or in connection with this Agreement shall be in writing and shall be sufficiently given or made (i) if delivered by hand or (ii) sent by pre-paid registered post addressed to Luxury Personified.

Attn : Head of Legal and Compliance

2/5 West Patel Nagar

New Delhi 110008

India

By placing an order on this site you are entering into a purchase/sale transaction with Luxury Personified. The money will be collected by Luxury Personified. This applies to all cases where the payment is made by all credit card, bank card, debit card, cheque, bank transfer and other payments are to be made to Luxury Personified LLP. Your credit card or debit card statements will reflect Luxury Personified LLP. Incase of third party statements including bank and credit card statements the merchant name may appear in an abbreviated format. To place an order you will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites. After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section. In this section you will be asked for address and other contact information as well as payment related information. Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company . It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same.

The following modes of payments are available a) Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network b) Visa Debit cards c) Netbanking/Direct Debit payments from select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases as prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and Mastercard you will required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction.

Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer. The price mentioned on the website is inclusive of all taxes. A break up of taxes will be provided in the Invoice Prices are subject to change without advance notice. All prices on this web site in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument. All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice. Our products are liable for GST in India.

Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the webstore is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind. Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with

Our endeavour is to ensure that all products listed on the site are available in stock for despatch to the buyer. However in case this in not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.

Purchases are shipped from our own or third party warehouses/ stores or offices from various points in India. Our endeavour is to make the products reach you within 5-7 business days from receipt of order and payment. Order deliveries will be made by our own staff or third party courier and logistics companies. Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order. We are not responsible for damage of products after delivery. All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the website. Also the said shortage of goods needs be highlighted and signed on the delivery challan copy and returned to the delivery person.

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible. Please contact Customer Service by email or phone on the information made on the website. All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition. Postage and charges for return of these will not be refunded. Please note that in any case we cannot offer exchanges or refunds on any sale, opened or used products.

For customer support and after sales support queries, please contact Customer Service by email or phone on the information made on the website.

Email: cs@luxurypersonified.in

Toll Free Telephone Number: 1800-111-786

Open Hours: 10:30 AM - 6:30 PM Indian Standard Time

If there are defects in the products you have purchased, all statutory guarantee regulations will be aide by. If you have a complaint regarding material or manufacturing faults in products, please inform us thereof as soon as you have become aware thereof.

The Terms of purchase were enacted by Marshall Group AB on 25 March 2024.