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Visit our support centre for quick-start guides, manuals, and answers to the most common questions about your product. 

Longer response times than usual

We're getting a lot of support requests right now, so it's taking us a little longer to reply. We’re very sorry about this and are working through them as fast as we can.

You can expect a response within 1–2 business days.

While you wait, you might find what you need in our Support Centre or from our chat assistant. Thanks for bearing with us!

Chat

Our 24/7 chat assistant can help you troubleshoot, create returns, check your order status, cancel your order, connect you to our support team and much more. 

Our support team is available in the chat during these hours:

Central European Time

  • Weekdays: 8 AM – 12 AM (midnight) CET

  • Weekends: 4 PM – 12 AM (midnight) CET

Eastern Standard Time

  • Weekdays: 3 AM – 7 PM EST

  • Weekends: 11 AM – 7 PM EST

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