Troubleshooting: The preset buttons don’t work
Short answer
Check that you have a working Wi-Fi and internet connection. Setup a preset in the Marshall app or simply push a preset button for 2 seconds while playing anything on Spotify connect or internet radio.
Check internet connection
The presets require internet to play. Check that you have a working Wi-Fi and internet connection.
Save presets
The preset buttons are unconfigured out of the box.
Setup a preset in the Marshall app or simply push a preset button for 2 seconds while playing anything on Spotify connect or internet radio through Airable to save it to the preset.
More guides
View allSearch Support
Contact Us
Talk to us via contact form or Live Chat.
Live Chat Mon-Fri: 10:00 am - 0:00 am
Live Chat Weekend: 4:00 pm - 0:00 am