FAQ
Delivery and tracking
Heads up – shipping may take a little longer
We always do our very best to make sure you get your order as fast as possible. You will get an email with tracking info as soon as your order is on its way.
Due to Black Friday and the holiday season, our shipping partner have though warned us for potential longer delivery times. So to be really safe getting your products before the big day, we recommend you order as soon as possible. To some addresses the delivery might now take up to 7 working days.
Warehouse Holiday Closure
Our warehouse will be closed for the New Year celebration and annual inventory count. Thank you for your patience and happy holidays!
| Order Placed | Ships |
|---|---|
| Before 28 December | 30 December 2025 |
| After 28 December | 6 January 2026 |
Your account
Log in or create an account to to keep track of all your orders, download receipts, register your products, and get personal discounts. Prefer not to? No problem, you can still follow your order with your order number.
Order confirmation
Once you have placed your order, you will receive an email confirmation from order@store.marshall.com.
Shipping notification
When your order is ready to ship, an email will be sent to you with the shipment tracking number.
The tracking details will be updated as soon as the shipment has started to move. There may be a short delay between receiving the tracking number and seeing progress in the tracking details.
Support and questions
If you require further support, we kindly refer you to Luxury Personified, the authorised distributor and customer support team in India. They will be able to assist you with any questions or issues regarding orders created on marshall.com/in/en.
Toll Free Telephone Number: 1800-111-786
Support opening hours: 10:30 AM - 6:30 PM Indian Standard Time