Skip navigation
Business solutionsMembershipFind a retailerOutlet
AmpsAmpsSpeakersSpeakersHeadphonesHeadphonesDrumsDrumsBackstageBackstageMarshall RecordsMarshall RecordsHendrixHendrix
Skip to chat
Support

    ...

  1. Support
  2. Speakers
  3. Tufton

Troubleshooting : Speaker not turning on

Short answer

The likely cause is that the speaker battery is discharged. Charge your speaker by connecting the mains lead to a working wall socket.

The battery indicator on top of a Tufton speaker.

If your Tufton speaker does not turn on, the likely cause is that the speaker battery is discharged.

Charge your speaker by connecting the mains lead to a working wall socket. Charging the battery from empty to full takes approximately 2.5 hours.

More guides

View All
Two overlapping squares with an information "i" icon in the center, displayed on a dark gray background.

SupportSupport

Device Layout

A white control icon inside a white square on a dark grey background.

How to adjust the Volume, Bass or Treble

Black squared image with a battery icon in white in the middle of it.

SupportSupport

How to charge

A black square with a white arrow inside.

How to turn on and off

A white icon of a wireless connection on a black background for the support article pages on Marshall.com

SupportSupport

How to connect and pair

Black squared image with a battery icon in white in the middle of it.

SupportSupport

Battery level indicator

Support article regarding factory reset tile

SupportSupport

How to perform a factory reset

A file white icon on a black background for the support article pages on Marshall.com

SupportSupport

Troubleshooting : Low or no Audio output

A file white icon on a black background for the support article pages on Marshall.com

SupportSupport

Troubleshooting : Cannot connect or pair with a Bluetooth device

A file white icon on a black background for the support article pages on Marshall.com

SupportSupport

Troubleshooting : Speaker is not responding

A file white icon on a black background for the support article pages on Marshall.com

SupportSupport

Troubleshooting : Bluetooth connection drops out

A file white icon on a black background for the support article pages on Marshall.com

SupportSupport

Troubleshooting : There is a crackling sound

A file white icon on a black background for the support article pages on Marshall.com

SupportSupport

Troubleshooting : The audio is distorted

A file white icon on a black background for the support article pages on Marshall.com

SupportSupport

Troubleshooting : Erratic behavior

A file white icon on a black background for the support article pages on Marshall.com

User Manual

A file white icon on a black background for the support article pages on Marshall.com

SupportSupport

How to wake from standby mode

Search Support

  1. Home
  2. Support
  3. Speakers
  4. Tufton

Get front row access

Sign up and get:

  • 10% off your first purchase at marshall.com, see exclusions here.

  • Alerts on product launches, offers and events

Yes, I want to get alerts on product launches, early accesses, tailored campaigns, exclusive offers and events. I’m 18+ and I know I can withdraw my consent anytime, privacy policy.


Support

Amps Support
Speakers Support
Headphones Support
Delivery and Tracking
Orders and Payments
Returns and Withdrawals
Warranty and Repairs
Product authentication
Find a retailer
Contact us
Support centre

My account

Sign in / Register
Register your gear
Amplify Membership

Company

About Marshall
About Marshall Group(opens in a new window)
Careers(opens in a new window)
Follow us

Shop

Amps
Pedals
Speakers
Portable speakers
Headphones
Earbuds
Records
Jukebox
Fridge
Beverages
Mini Remastered Marshall Edition
BMW Motorrad Motorcycle
Marshall for Business
Terms of purchase
Terms of Use
Privacy Notice
GDPR
Warranty
Cookies
Security
Accessibility Commitment
Modern Slavery Statements(opens in a new window)
All policies

India | English


© 2026 Marshall Group AB. All rights reserved.