Troubleshooting: My TV does not have an eARC/ARC HDMI port

Short answer

If your TV does not support HDMI ARC/eARC, connect your TVs audio output to the RCA inputs on Heston 120.

If your TV does not support HDMI ARC/eARC, connect your TVs audio output to the RCA inputs (left and right) on Heston 120.

More guides

View all
A black square with a white arrow inside.

Support

Getting started

A file white icon on a black background for the support article pages on Marshall.com

Support

Audio sources and presets

A white control icon inside a white square on a dark grey background.

Support

Changing the sound mode

A file white icon on a black background for the support article pages on Marshall.com

Support

Using room correction

A white icon of a wireless connection on a black background for the support article pages on Marshall.com

Support

Pairing with a bluetooth device

A black square with a white arrow inside.

Support

Streaming

A white icon of a wired cable plug on a black background for the support article pages on Marshall.com

Support

Connecting an external subwoofer

A white icon of a wired cable plug on a black background for the support article pages on Marshall.com

Support

HDMI ports

A file white icon on a black background for the support article pages on Marshall.com

Support

Connecting Heston 120 to the internet

A file white icon on a black background for the support article pages on Marshall.com

Support

Cleaning Heston 120

Support article regarding factory reset tile

Support

Factory reset

A file white icon on a black background for the support article pages on Marshall.com

Support

Troubleshooting: Cannot connect to internet

A file white icon on a black background for the support article pages on Marshall.com

Support

Troubleshooting: Heston 120 sound dull/weird/bad

A file white icon on a black background for the support article pages on Marshall.com

Support

Troubleshooting: There is no TV sound

A file white icon on a black background for the support article pages on Marshall.com

Support

Standby Mode

A file white icon on a black background for the support article pages on Marshall.com

Support

Troubleshooting: The preset buttons don’t work

A file white icon on a black background for the support article pages on Marshall.com

Support

Troubleshooting: Erratic behaviour

Two overlapping squares with an information "i" icon in the center, displayed on a dark gray background.

Support

Finding the serial number

A file white icon on a black background for the support article pages on Marshall.com

Support

Wall mount brackets

Search Support