Product Support
Support by product
Common questions
The best way to be certain that you have an authentic Marshall product is to buy it directly from us, or another authorised retailer.
In 2026, we’re introducing an authentication system with QR codes. These labels aren’t available on all our products yet, just the newer generations. So, if your product doesn’t have a code, don’t panic. If your product packaging includes a QR code, you can scan it with your smartphone to access product information and, if you want to, register your product.
If you suspect you have purchased a counterfeit, we recommend you return the product and buy a new one from us, or one of our authorised retailers(opens in a new window).
Start by checking the troubleshooting guides for your product. A factory reset or firmware update often does the trick. If the troubleshooting guides were not helpful, please contact our support team.
Yes, we provide repair services. If you have a valid warranty claim, we offer two options for your repair:
Repair – Our authorised service partners will fix your product using original Marshall parts, either new or perfectly functioning used ones.
Replacement – When repair isn’t an option, we replace your product with a new one, carefully crafted with new and/or high-quality old parts. We promise it will meet the same standards as your original product.
If your product needs reparation after your warranty period, we offer a paid repair service by authorised service partners using original Marshall parts. Note that repair service may vary between different markets.
Contact our support team for more information about repairs.
All Marshall products are covered by a 1-year warranty from the date you bought them. For an exclusive 2-year warranty on headphones and speakers, buy online at marshall.com. You can read more about what is covered in our warranty policy(opens in a new window).
To start a warranty claim, please provide the following:
Photos and a brief description of the issue you're experiencing
A clear picture of the serial number
Your order number if purchased from marshall.com or marshallheadphones.com.
If you bought your product from any of the authorised retailers listed on our website(opens in a new window), include proof of purchase that shows the retailer’s name and address, purchase date, and Marshall product.
If you bought your product from an unlisted reseller, please contact them directly for assistance with your claim.