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How can we help?

If you need assistance on any topic from our customer support we are here to help you.

You can find most asked questions, manuals and help in our Headphones and Speakers Helpcentre.

The best and fastest way to contact us is via the webform on below link, but we are also available on Live Chat below hours via the same link. We do our very best to help you as fast as possible and we normally reply to all questions and emails the same day, but under weekends and holidays our reply could take up to 24h. If you prefer email, you can also contact us at

We speak French, German, Spanish and Swedish, but most of our agents speak English, so in order to get the fastest support possible, please reply and ask us questions in English.

The live chat is also available as per below hours:

Pacific Standard Time (PST): Monday - Friday 06:00 to 17:00 Saturday - Sunday 09:00 to 17:00

Central European Time (CET/GMT): Monday - Friday 15:00 to 02:00 Saturday - Sunday 18:00 to 02:00

Self Service

You can find most commonly asked questions and help guides on below links.

Headphones & Speakers

Find how to guides and troubleshooting for our Headphones and Speakers products.


Register your Amp, access support forum for Amps and configure your CODE Amp settings.