Troubleshooting : There is no sound

Short answer

Make sure your headphones are on and volume is up. Check that your USB-C cable supports data transfer and your audio device supports USB-C audio. If the issue persists, reset the headphones.

No sound when playing from an analogue audio device

Make sure your headphones are turned on.
Check the volume on your audio device.
If the issue persists, try resetting the headphones.

No sound when playing from a USB-C audio device

Make sure your headphones are turned on.
Check the volume on your audio device.
Check that the USB-C cable supports data transfer.
Check that the audio device supports USB-C audio.
If the issue persists, try resetting the headphones.

RESETTING THE HEADPHONES

A factory reset will return the headphones to their original settings, excluding any firmware updates.

Note: This will delete all user settings, and the headphones will need to be set up again.

Remove MILTON A.N.C., and MILTON A.N.C. [LE] if present, from your audio device’s Bluetooth list.
Make sure your headphones are turned on.
Push and hold both the M-button and the control jog for 5 seconds and release when the LED indicator turns purple.
The headphones have returned to their factory settings and are ready to be paired.

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