Troubleshooting : Can't connect or pair
Short answer
Restart Bluetooth on your audio device and make sure that the speaker is in pairing mode.
There are several likely causes for why your speaker cannot connect or pair with a Bluetooth device. Try these tips to solve the issue:
Turn Bluetooth off on your audio device, then turn it back on again and try pairing it with the speaker.
Make sure that the speaker is in pairing mode. Push and hold the Bluetooth button on the back of the speaker for 2 seconds to activate pairing mode.
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