Troubleshooting: The preset buttons don’t work

Short answer

Check that you have a working Wi-Fi and internet connection. Setup a preset in the Marshall app or simply push a preset button for 2 seconds while playing anything on Spotify connect or internet radio.

Check internet connection

The presets require internet to play. Check that you have a working Wi-Fi and internet connection.

Save presets

The preset buttons are unconfigured out of the box.

Setup a preset in the Marshall app or simply push a preset button for 2 seconds while playing anything on Spotify connect or internet radio through Airable to save it to the preset.

More guides

View all
A black square with a white arrow inside.

Support

Getting started

Search Support

Contact Us

Talk to us via contact form or Live Chat.

Live Chat Mon-Fri: 10:00 am - 0:00 am

Live Chat Weekend: 4:00 pm - 0:00 am