Troubleshooting: There is no sound
Short answer
Make sure Heddon is selected as the audio output on your device and that all speakers are connected. If the issue persists, perform a factory reset.
Select Heddon as audio output
Check that the audio/music streaming app on your audio device has Heddon selected as audio output. Make sure that no other Bluetooth source is connected to the speaker or input audio source is selected.
Make sure the speaker is connected
Push the button on Heddon for 3 seconds, then double press the media button on your speaker.
Reset Heddon
A factory reset will reset Heddon to its original settings, excluding any firmware updates.
Remove Heddon from the Marshall app and any paired device's Bluetooth list.
Ensure that the streaming hub is on.
Push and hold the Control button for 10 seconds. The LED blinks and the streaming hub restarts.
Heddon has returned to its factory settings and is ready to be set up again.
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