FAQ
Contact us
Visit our support centre for quick-start guides, manuals, and frequently asked questions about your product.
Support during the holidays
Our support team will be off:
Christmas Eve, 24 December, from 9 PM CET / 3 PM EST
Christmas Day, 25 December, all day
New Year's Eve, 31 December, all day
Our amps specialists will be off:
From 22 December to 5 January
Chat
Our 24/7 chat assistant can help you troubleshoot, create returns, check your order status, cancel your order, connect you to our support crew and much more.
Our support crew is available in the chat during these hours (except 24 December, 25 December and 31 December):
Central European Time
Weekdays: 8 AM – 12 AM (midnight) CET
Weekends: 4 PM – 12 AM (midnight) CET
Eastern Standard Time
Weekdays: 3 AM – 7 PM EST
Weekends: 11 AM – 7 PM EST
Contact form
We typically respond to contact form inquiries within 24 hours on weekdays, and 48 hours on weekends and holidays.
Marshall for business
Interested in Marshall's signature sound for your company? Get in touch with our business team.